Wednesday, September 29, 2010

12 Principles to Help You Thrive in the Workplace Part 2

www.cbt.edu

Hello all,

So the other day, I wrote a post called "12 Principles to Help You Thrive in the Workplace". It was inspired by the CBT West Kendall Pow Wow. This is part 2 of that post, listing the rest of the 12 principles. We knocked out 5, so 7 to go! Today, we will cover 6. Tomorrow, I'll be back to cover the final one. It deserves a post all by itself!



6. Be Customer/Client/People Driven

Whatever you do, wherever you work, you should always be people driven. Business succeed because of customers, students, and clients. Businesses thrive when they have the right people in place. As a company, you should be people driven. Your goal should be to not only satisfy the costumer/client, but also to keep your employees, partners, board members and all involved in your company happy and motivated. As employees, you need to do everything you can for your clients/customers. Keep them happy, and you will keep your boss happy. Be polite, attentive, and always ready to help. If a customer needs you, drop what you're doing to help them. If you are discussing an issue with your director, and a student walks in, that is the priority that must be dealt with. Your situation can wait, because the student comes first! It's the same in any business with any kind of client. After all, while your boss signs your checks, the client supplies them with the funds for that check!



7. Always Respect Each Other:

Respect is a difficult thing to come by. It is not easily earned, yet so easily lost. If you lose the respect of another, how hard is it to gain back? I think we all know the answer to that.

Why is respect important in our every day lives and in our workplace? Simply, because everyone is different. There are no two people that are exactly alike. I may believe something that my coworker doesn't. I may like to have my hair a certain way, while someone else may choose to dress differently than me. That is all perfectly acceptable. Each person is entitled to live their own lives. We should respect that and be understanding and tolerant. Remember, while we may not agree with the things people do, say, believe, or enjoy, it is their right to do them and should be respected(as long as what they do is legal and ethical). Of course, they need to respect you as well.

In the workplace, certain things are considered inappropriate and unfit for a work environment. We are all to honor those written and unwritten rules of etiquette and respect. We should refrain from actions, words, and appearances that are considered offensive and inappropriate. The goal is to create a work environment where everyone is comfortable. No company wants a bunch of uncomfortable, awkward, upset and offended employees walking around. That will lead to unproductive employees, and low morale. Respect your coworkers. Understand that just because they don't like the same music, food, movies, or sports teams as you, that doesn't make them weird. In fact, just respect everyone you encounter. If we don't respect others, how can we expect to be respected?


8.Be Loyal

What does it mean to be loyal? The best definition I found was "loyalty is faithfulness or a devotion to a person, country, group, or cause." A person can be loyal to their favorite sports team, family, school, and country. "Proud to be an American" is a form of loyalty. Serving your country is one of the greatest forms of loyalty a person can demonstrate. Dying for a cause, person, or country is the ultimate form of loyalty. Sometimes, that loyalty is tragically misplaced (such is the case with terrorist organizations, socialist governments, extremists in religions, etc).

Every person should have at least one thing they are loyal to. I, for example, am loyal to my God, wife, family, company, schools (both my high school and college), my country, and my sports teams (Dolphins all day baby). A loyal employee is a respected employee. It is very easy to sift the loyal ones from the disloyal ones. Your boss isn't blind. They can see when someone is upset, rebellious, or disloyal. If you have good reason to not be disloyal to your company, then you either need to address those with a superior, or find a company you can be loyal to.

How can you be loyal to your company? Follow the rules, work hard, represent your company properly and with pride, don't cause discord or discontent in your office. Be the polite, pleasant, diligent worker that all companies desire. Speak to your boss (or bosses) if you have any issues, don't gossip, and respect your coworkers.


9. Strive to exceed your goals

I wrote a post the other day about setting goals, and how vital is it to life. Goals give us purpose and drive. Goals create dedicated people. Goals give us something to reach for. As people, we should always look to improve ourselves. We shouldn't settle for second best. Strive for the best. Work to exceed your goals!


10. Keep a Positive Outlook

Perception is reality. Don't go looking for the negative in everything. Believe me, if you look for it, you will find it. Always examine situations, and see the good that comes from it. When my wife lost her job a few months ago, it was tough for her. She was the best worker that firm had. She poured her blood, sweat, and tears into that office, just to be let go on the whim of a completely unbalanced and heartless lawyer. I saw this as a blessing in disguise from the very beginning. We are perfectly fine with my income alone. Not having to work the 8:30-5:30 schedule allows her to finish up her degree faster than she would have as a full time employee. Now, she is focused 100% on school. She will actually be one of those rare people to graduate with her Bachelor of Arts in 4 years. Had I decided to look on the negative side of it, then things would have seemed bad for a while. No extra income? How are we going to afford to take extravagant vacations and buy bars of gold? The world is falling apart!! As ridiculous as that may sound, some people will reach that far just because they are never content with anything. They are not happy unless they are miserable. They are not satisfied with seeing the reality of situations, instead choosing to wallow and watch their world crumble over the smallest things. Don't let your circumstances shape you. Instead, when something doesn't go your way, re-approach the situation and make it work!


11. Be Accountable to Each Other

Accountability: a concept in ethics and governance with several meanings. It is often used synonymously with such concepts as responsibility, answerability, blameworthiness, liability, and other terms associated with the expectation of account giving.

Being accountable to each other is all about improving who we are as people by holding each other responsible for actions. In regards to a professional atmosphere, it’s all about improving the overall personal and organizational performance of one another by developing and promoting responsibility, honesty, hard work, and creating an environment of personal and professional growth. Accountability is essential for any society to function. We are all held accountable in one way or another. For example, there are laws to obey and if we fail to be obedient, we may have to suffer the consequences set by the officials who hold us accountable. Thus, accountability is simply being responsible for one's actions.

Accountability in the workplace is defined as doing the right thing consistently, day in and day out, in tasks and relationship interactions in order to fulfill or further the mission of the organization

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